Our refund policy expires after 30 days. Gift cards are exempt.
Refunds will be issued without the need to return the item (evidence required) in the following conditions:
# the incorrect item was received in terms of color, size or item.
# the item is defective or in extremely poor condition.
# the estimated delivery time of the order has expired.
# the shipment went missing.
Please contact us at firstname.lastname@example.org if you would like to submit a refund. Our aim is to ensure you are completely satisfied with your purchase and we will endeavor to provide a solution that our customers remain 100% satisfied and happy with their outcome. Our extended refund policy terms and conditions are located at the footer of our pages.