Frequently Asked Questions at Revive Wear

Shipping and delivery

Our mission is to offer you the best shipping options available and we provide a high level of responsiveness to our customers.

We have Free Shipping on any of our products!

There is further information about delivery and shipping situated beneath our products.

For further information, please read our shipping policy either here https://revivewear.com.au/pages/shipping-and-delivery or on our product pages, cart, checkout and our footer pages.

Shipping times from our warehouse to your home varies depending on the delivery destination. Our warehouses are situated in Europe, North America and Australia.

After your order is placed, it may take 2-5 days to print, cut and sew your products. This process includes your order verification, quality checks and packaging.

Delivery during COVID-19 is affecting production and shipping due to global social distancing measures. There maybe a delay of a few days in the delivery of our products.

We are focusing on improving your delivery as quick as possible, but at the same time safety of our employees is paramount.

What we have implemented for our customers: Our fulfillment centres have opened more warehouses and have increased employment. 

Your support means a lot to us, especially during this time. Stay safe and take care.

When our customers place an order, they receive either SMS or email updates, depending upon your choice of communication at checkout. We thank you for your patience.

We provide you with a notification email containing your tracking number and also advising when your order is shipped and its current location.

There is an option to receive your notifications via email, text message and/or messenger.

Please contact Revive Wear letschat@revivewear.com.au if you happen to misplace your tracking number.

Products and purchases

Our refund policy expires after 30 days. Gift cards are exempt.

Refunds will be issued without the need to return the item (evidence required) in the following conditions:

# the incorrect item was received in terms of colour, size or item.

# the item is defective or in extremely poor condition.

# the estimated delivery time of the order has expired.

# the shipment went missing.

Please contact us at letschat@revivewear.com.au if you would like to submit a return. Our aim is to ensure you are completely satisfied with your purchase and we will endeavor to provide a solution that our customers remain 100% satisfied and happy with their outcome. Our extended refund policy terms and conditions are located at the footer of our pages, or you can read our policy here https://revivewearRevivewear.com.au/policies/refund-policy

Size guides are shown under the product description beneath our products.

When choosing your size you may be better to select a larger size if you do not like your activewear fitting tightly.

If you are unsure of your size, then please contact Revive Wear on: letschat@revivewear.com.auor select messenger.

about our store

Our products are made especially for you. When our customers order a product, the product is printed and handmade to your sizing. This method reduces landfill wastes and overproduction - we pride our values in a sustainable activewear future.

Read more about what we are striving for in activewear: https://revivewear.com.au/pages/our-story-at-revive-wear

Our privacy policy describes how your information is collect, used and shared, when you visit or make a purchase from our store.

Full details of the privacy policy is available from the footer in our pages and our site link, or you can read our policy here https://revivewear.com.au/policies/privacy-policy